FAQ

How long until my items show 'received' in Google Sheets?
It typically takes 1-2 business day for your items to be checked into your Google Sheets.  During certain parts of the year, our workload nearly triples an...
Tue, 2 Jul, 2019 at 6:16 PM
When will my shipment go out?
Shipments are processed and shipped within 3-5 business days from when you shipment plan as been submitted.  Keep in mind, our business hours are Monday -...
Fri, 28 Oct, 2016 at 1:02 PM
What is an Excessive Oversized Product?
An excessive oversized product is a product that has one side that is 24" or greater.  These products are subject to extra fees at our discretion.  ...
Wed, 2 Nov, 2016 at 1:39 PM
What are you doing for Box Level Contents?
We are utilizing the 2d Barcodes to provide Amazon the required information for box level contents.  It's imperative that all users 'enable'...
Fri, 28 Oct, 2016 at 4:51 PM
Missing Items
At times, items go missing.  During this period, we will ask for various information to help us investigate the situation.  If the items are not located w...
Wed, 9 Nov, 2016 at 2:20 PM